The Office of Enrollment Management is committed to providing high quality service.  There is a strong correlation between student satisfaction and recruitment and retention.  Consequently, our enrollment success is predicated on our ability to serve.  We intend to exceed expectations of those we serve by:

  • Removing unnecessary barriers to students
  • Reviewing all policies and procedures on a regular basis
  • Adopting a “first in the mailbox” approach when responding to student requests
  • Providing accurate and timely information
  • Anticipating student needs
  • Simplifying, simplifying, simplifying
  • Shifting roles from regulators to educators
  • Facilitating student mastery of enrollment processes
  • Providing convenient services 
  • Identifying and solving system problems
  • Becoming as invisible as possible to the   student user
  • Creating a culture that values service and fosters mutual respect between staff and those they serve. 

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